Two Walmart suspensions. Two reinstatements, in 8 and 9 minutes.
A Walmart seller's account was suspended for “Item Not Received”. Instead of sending a generic appeal, our team went through the order data first, fixed the real cause and then appealed.
2 of 2suspensions reinstated
8–9 minfrom appeal to approval
64% / 36%carrier issues / packing gaps
The problem
The account was suspended under Walmart's Operational Performance standards for “Item Not Received”, and the seller-fulfilled listings were blocked.
What the data showed
- 64% of the lost orders came from carrier mishandling
- 36% came from gaps at the packing stage
What we changed
- Switched seller-fulfilled orders to UPS and FedEx with signature confirmation
- Moved nearly all listings to Walmart Fulfillment Services (WFS)
- Added a quantity and variant check at the packing stage
- Wrote the appeal around these specific fixes, not a generic template
The result
Walmart approved the appeal within minutes and lifted the suspension. The account is back to selling.
